Over 1 Month Get No Order, Why?
Didn’t receive your order in a month? Do you ever think oversea online shopping is a scam ? There is a interview with cross-border fashion e-retailer dresslily to understand the delivery time of oversea online shopping.
Mades-in-China is loved by many people all over world because of its good quality and low price. with the convenient of internet, cross-border online shopping become more and more common, but the concerns about logistics and after-sale service are also become more serious. DressLily is a global e-retailer based in Asia, whose products are mainly from China and Philippines. Now, on the issue of delivery time, we contact DressLily’s head of logistics department Hayley cheng.
Q: What logistics do you offer?
DressLily: “dressLily offers three kinds of logistics options, Flat Rate Shipping; Standard Shipping; Expedited Shipping. The first option is free shipping, of course, it needs the longest time, about 7-30 business days.
Q: There are some consumer reaction said they need to wait for a month to receive the goods, is this true? Do you ever hear people said you are a scam due to the long delivery time?
DressLily: “The price is the most important reason people like to cross-border shopping, people will not spend $20 on the freight if their items just need $10, so free shipping way is their first choice. last year, among dressLily order, about 70% choose the flat rate shipping. It is free while the other two options need fees. and this way also means slow. in addition, the goods’ clearance time in the local customs is also a reason. take United States for an example, it needs 4 business days for ordinary small package clearance, when at on-season, It needs more time.
Q: What are your plans for international logistics in the future?
DressLily: “we will consider increasing the priority direct mail postal way, as a plain supplement way. In addition, dressLily has been established overseas warehouse in the United States, in the future, dressLily will establish more overseas warehouse, or seek cooperate opportunity with overseas warehouse rent company.
Q: Your product is too attractive, coupled with long delivery time, just like the old saying “too good to be true”, how do you see it? Do you afraid customer say you are a scam?
DressLily: “The tempting price and free shipping service is the unique selling point of dressLily, and Savvy consumers know what they are looking at. dressLily’s users fancy are competitive prices and products. compare with this, a long delivery time is not the key, sometimes good things are worth waiting for.”